A traditional Japanese hotel with tatami futon mats. Wonderful staff who were super helpful and always making sure that I was taken care of. They even had English instructions on how to prepare my sukiyaki / shabushabu. The food was awesome, I stayed for 3 nights and the courses were never repeated. They offered discounted lift pass and rental so just ask. They also had shuttle service to the bus terminal & ski lift, but it was just a 5-min walk to the ski lift anyway. (The lady at tourist information at the bus terminal was nice enough to call the hotel for me for pickup when I was asking for a phone booth.) Walking to the main streets wasn't too bad as well so I took a stroll out there every day. Loved the onsens especially after a long day of snowboarding. Overall a very pleasant stay for a ski trip.

Ellen Hong Kong

Excellent location and free shuttle in between ski ropeway.

Yu-wei Taiwan

Japan traditional hotel. Dinner and Breakfast are really good ! Hot spring all good Hotel staff are super nice and friendly even they can't understand English. I requested booking a local tour and they are pleasure for help By the way, they have two adorable dogs😍 Everything all good. I am love them

Ingrid Taiwan

The staff there are super nice and friendly, answering all the stupid questions from us. The breakfast (pre-ordered) was sooo good with a lot of specialities. We regret not reserving for the dinner as the breakfast was way beyond our expectations. The onsen was good and comfortable as well! Will consider stay here again if come to Zao Onsen next time.

Ziqing Singapore

A very comfortable lounge with fire place that makes me feel relaxed

Clemence Hong Kong

Convenient location; onsen facilities; helpful staff; very clean accommodation.

Chun Malaysia

it’s nice place to spend Christmas in Japan. the in-house onsen pools are marvelous. food is aplenty at dinner and breakfast. maybe 2 nights should be good enough for the food indulgence

Han Singapore

I stayed with this hotel on full-board services. The breakfast and dinner are very good and too much for me. The dishes are mainly selected from local farm products. The vegetables and local beef are very good. So don't expect too much on sashimi or sushi. The staff is very helpful and provide details of instruction to get to the town, and a discount voucher to hire ski gear. When we checked out, the heavy snow (more than half feet) covered my rental car. The staff initially helped my boy sweep off the snow. The hotel is about 2 minute drive to the ropeway for skiing or visiting the Zao Ice Monster. There have two types of onsen in this hotel for 24 hours.

Man Australia

I loved the kindness of the staff, the room and the breakfast. Women at the front desk are absolutely lovely. The onsen was great, only the indoor onsen was working, though. They also have a sulphur water onsen with an open window to colorful trees.

Eugenia Mexico

It was our second time in this wonderful hotel. the staff and the food are excellent.

Adriana Spain